Shipping & Returns

SHIPPING, DELIVERY, CANCELLATION, RETURN, EXCHANGE AND REFUND POLICY

At Bashariya, most garments are prepared, finished or stitched only after the customer confirms the order. This allows us to offer multiple sizes, lengths and customization options.

We request every customer to carefully check the product description, size chart, garment measurements, length, design, fabric details and customization instructions before confirming an order.

By placing and confirming an order on bashariya.com, the customer confirms that they have read, understood and accepted this policy.

ORDER CONFIRMATION

1. MANDATORY CONFIRMATION CALL

Bashariya will call every customer before finalizing and processing an order.

The order will be processed only after the customer confirms:

  • Product or article;

  • Size;

  • Length;

  • Quantity;

  • Design;

  • Customization instructions;

  • Delivery address;

  • Mobile number;

  • Payment method; and

  • Applicable advance payment.

The customer is responsible for carefully checking and confirming all details during the confirmation call or other written communication.

An order will not be treated as finally accepted until:

  1. Bashariya has successfully contacted the customer;

  2. The customer has confirmed the complete order details;

  3. The required payment or Partial COD advance has been received; and

  4. Bashariya has accepted the order for processing.

If Bashariya is unable to contact the customer, the order may remain on hold or may be cancelled.

Once the customer confirms the order and preparation begins, changes or cancellation may not be possible.

2. RIGHT TO ACCEPT OR CANCEL AN ORDER

Bashariya reserves the right to accept, refuse, place on hold or cancel any order.

An order may be refused, held or cancelled for reasons including:

  • Product or fabric unavailability;

  • Incorrect pricing;

  • Website, payment or technical errors;

  • Incomplete or incorrect customer information;

  • Inability to contact the customer;

  • Non-payment of the required advance;

  • Delivery-location restrictions;

  • Suspected fraudulent activity;

  • Previous refused or Return-to-Origin orders;

  • Repeated order cancellations;

  • Inability to complete the requested customization;

  • Production limitations;

  • Courier limitations; or

  • Other operational or business reasons.

Where Bashariya cancels an accepted order for reasons within Bashariya’s control, the payment received for the cancelled order will be refunded.

PARTIAL CASH ON DELIVERY POLICY

3. PARTIAL COD ADVANCE

Bashariya does not offer completely advance-free Cash on Delivery.

For a Partial COD order, the customer must pay an advance equal to:

₹200 or 5% of the total order value, whichever is higher.

For example:

  • For an order of ₹2,000, the advance will be ₹200.

  • For an order of ₹10,000, the advance will be ₹500.

The advance amount will normally be adjusted against the total order value. The remaining balance will be payable at the time of delivery.

Depending on the order value, product, customization, customer history or delivery risk, Bashariya may require:

  • A higher advance payment;

  • A larger percentage of the order value in advance; or

  • Full prepaid payment.

Bashariya may restrict or refuse COD for:

  • Customized products;

  • High-value orders;

  • Bulk orders;

  • Remote delivery locations;

  • Customers with previously refused orders;

  • Customers with previous Return-to-Origin orders;

  • Customers with repeated cancellations; or

  • Orders considered to have a high delivery risk.

The Partial COD advance may be adjusted against actual production, handling, shipping and Return-to-Origin expenses if the customer cancels after preparation begins, refuses delivery or causes the order to become undelivered, to the extent permitted by applicable law.

SHIPPING AND DELIVERY

4. PREPARATION AND DISPATCH TIME

Most Bashariya garments are prepared after order confirmation and may not be immediately available for dispatch.

Product Category Preparation and Dispatch Time Estimated Courier Transit Time Estimated Total Time
Garments without heavy embroidery or embellishment 5–10 working days 2–5 working days 7–15 working days
Embroidered, embellished or specially prepared garments 5–10 working days 2–5 working days 7–15 working days
Hijabs and accessories 1–2 working days 2–5 working days 3–7 working days

Some readily available products may be dispatched earlier. However, customers should allow up to 10 working days for the preparation and dispatch of garments.

The preparation period begins only after:

  1. The order has been placed;

  2. The confirmation call has been completed;

  3. The customer has confirmed all order details;

  4. The required payment or Partial COD advance has been received; and

  5. Bashariya has accepted the order for processing.

Working days exclude Sundays, public holidays and officially declared closure days.

Orders containing multiple products may be dispatched together according to the product requiring the longest preparation time.

5. DELIVERY DELAYS

The preparation and delivery timelines stated above are estimates and not guaranteed delivery dates.

Preparation or delivery may take longer due to:

  • High order volume;

  • Production delays;

  • Fabric or material availability;

  • Embroidery, embellishment or alteration work;

  • Customer confirmation delays;

  • Incorrect or incomplete delivery information;

  • Courier delays;

  • Remote-area delivery;

  • Weather conditions;

  • Public holidays;

  • Strikes;

  • Government restrictions;

  • Natural disasters; or

  • Other circumstances outside Bashariya’s reasonable control.

Bashariya will make reasonable efforts to inform the customer where a substantial delay is expected.

6. SHIPPING, COD AND DELIVERY CHARGES

Order Type Order Value Applicable Charges
Prepaid order Above ₹999 Free standard delivery
Prepaid order Below ₹999 Courier charge of ₹100 per kilogram
Partial COD order Above ₹999 ₹100 COD handling charge
Partial COD order Below ₹999 ₹100 COD handling charge plus applicable courier charges

Additional charges may apply for:

  • Remote delivery locations;

  • Oversized or heavy parcels;

  • Express delivery;

  • International delivery;

  • Re-delivery;

  • Return-to-Origin orders; or

  • Special courier arrangements.

Shipping charges, COD charges, handling charges, re-delivery charges and other applicable charges may be revised by Bashariya at any time without prior notice.

The charges confirmed with the customer during final order confirmation will ordinarily apply to that order.

CANCELLATION POLICY

7. CANCELLATION BEFORE DISPATCH

A customer may request cancellation before dispatch. However, acceptance of the request will depend on the production status of the order.

A cancellation may not be accepted once the product has entered any of the following stages:

  • Fabric allocation;

  • Cutting;

  • Stitching;

  • Alteration;

  • Embroidery;

  • Embellishment;

  • Finishing;

  • Pressing;

  • Packing; or

  • Dispatch preparation.

Customized, altered and made-to-order products cannot ordinarily be cancelled once preparation or production has started.

Any payment or advance may be adjusted against costs already incurred specifically for the customer’s order, to the extent legally permissible.

Bashariya reserves the right to determine whether a cancellation request can be accepted based on the actual production status of the order.

8. NO CANCELLATION AFTER DISPATCH

Once an order has been dispatched, it cannot be cancelled.

A customer cannot cancel an order after dispatch by:

  • Refusing delivery;

  • Asking the courier to return the parcel;

  • Failing to receive the parcel;

  • Not answering courier calls;

  • Claiming that the product is no longer required;

  • Requesting cancellation because an event was cancelled or postponed; or

  • Requesting cancellation because the customer changed their mind.

Refusing delivery will be treated as a refused or Return-to-Origin order and not as an approved cancellation or return.

After delivery, only an eligible standard product may be returned or exchanged under the conditions stated below.

RETURN AND EXCHANGE POLICY

9. THREE-DAY REQUEST PERIOD

An eligible return or exchange request must be submitted within three calendar days from the date of delivery.

For example, if an order is delivered on 10 August, the request must be submitted no later than 13 August.

Submitting a request does not mean that the return, exchange or refund has been approved.

Approval will be provided only after:

  • The request has been reviewed;

  • Bashariya has issued return authorization;

  • The product has been received;

  • The product has been inspected; and

  • All eligibility conditions have been satisfied.

Requests submitted after three calendar days may be declined, except where consideration is required under applicable law.

10. PRODUCTS ELIGIBLE FOR RETURN OR EXCHANGE

A garment may be considered for return or exchange only when all the following conditions are satisfied:

  1. The selected size is:

    • Small;

    • Medium;

    • Large;

    • XL; or

    • 2XL.

  2. The selected garment length is:

    • 56 inches; or

    • 58 inches.

  3. The product was ordered in its original listed design.

  4. No customization, alteration or modification was requested.

  5. The request was submitted within three calendar days of delivery.

  6. The product satisfies all return-condition requirements.

  7. The product passes Bashariya’s inspection.

Therefore, only an unmodified garment ordered in a size from Small to 2XL and a length of 56 or 58 inches may be considered for return or exchange.

Eligibility does not mean automatic approval.

11. NON-RETURNABLE AND NON-EXCHANGEABLE SIZES

The following sizes are specially prepared and cannot be returned or exchanged:

  • Extra Small or XS;

  • 3XL;

  • 4XL;

  • 5XL;

  • 6XL; and

  • 7XL.

For clarity, 2XL is eligible for return or exchange, provided that:

  • The garment length is 56 or 58 inches;

  • No customization was requested;

  • The request was submitted within the permitted period; and

  • All other return conditions are satisfied.

12. NON-RETURNABLE AND NON-EXCHANGEABLE LENGTHS

Only garment lengths of 56 inches and 58 inches are eligible for return or exchange.

Every other length will be treated as specially prepared, including:

  • Any length below 56 inches;

  • Any length above 58 inches; and

  • Any special or non-standard length requested by the customer.

Products prepared in these lengths cannot be returned, exchanged or refunded because of:

  • Fit;

  • Personal preference;

  • Change of mind;

  • Incorrect selection by the customer; or

  • The product no longer being required.

This restriction does not apply where Bashariya has delivered a verified defective, damaged, incorrect or materially misdescribed product.

13. CUSTOMIZED AND MODIFIED PRODUCTS

Any product changed according to a customer’s request will be treated as customized or made to order.

Customized products cannot be returned, exchanged or refunded merely because:

  • The customer does not like the final product;

  • The customer changes their mind;

  • The customer is dissatisfied with the fit;

  • The customer expected a different appearance;

  • The customer selected the wrong customization; or

  • The customer later decides that the requested modification was unnecessary.

Customization includes any requested change involving:

  • Size;

  • Length;

  • Fitting;

  • Width;

  • Fabric;

  • Colour;

  • Thread;

  • Stitching style;

  • Pattern;

  • Print;

  • Design;

  • Design placement;

  • Design size;

  • Embroidery;

  • Embellishment;

  • Lace;

  • Piping;

  • Sleeves;

  • Cuffs;

  • Neckline;

  • Buttons;

  • Zips;

  • Pockets;

  • Lining;

  • Belt;

  • Hijab;

  • Trimming;

  • Shape;

  • Finishing; or

  • Any other part of the original product.

Even a minor change, including a change in thread, pattern, design size or design placement, can make the product unsuitable for resale.

Therefore, any customer-requested modification, however small, will make the product non-returnable and non-exchangeable.

The only exception is where the customized product is verified to be defective, damaged, incorrect or materially different from the customer’s confirmed order.

14. OTHER NON-RETURNABLE PRODUCTS

The following products cannot be returned or exchanged for preference, fit or change-of-mind reasons:

  • Customized products;

  • Made-to-order products;

  • Altered garments;

  • Special-size garments;

  • Special-length garments;

  • Hijabs;

  • Scarves;

  • Undercaps;

  • Niqabs;

  • Sleeves;

  • Accessories;

  • Fragrances;

  • Clearance products;

  • Final-sale products;

  • Products marked non-returnable;

  • Products purchased under a special no-return offer;

  • Gift cards or vouchers; and

  • Products damaged after delivery.

This restriction does not remove remedies available for a verified defective, damaged, incorrect or materially misdescribed product.

15. CHANGE OF MIND, SIZE, FIT AND PERSONAL PREFERENCE

A standard product may be returned or exchanged only if it meets every eligibility and product-condition requirement in this policy.

Bashariya does not accept trial-based shopping where products are ordered in multiple sizes, lengths or designs with the intention of trying and returning them.

A customized, modified or otherwise non-eligible product cannot be returned or exchanged merely because:

  • The customer changed their mind;

  • The product is no longer required;

  • The customer selected the wrong size or length;

  • The customer failed to check the size chart;

  • The customer expected a different fit or fall;

  • The customer expected a different fabric feel;

  • The customer expected a different shade because of photography, lighting or screen settings;

  • The product was ordered for an event that was cancelled or postponed;

  • The customer found another product elsewhere;

  • The customer no longer likes the design;

  • The customer ordered multiple sizes or products for trial; or

  • The customer wishes to replace a customized product with another product.

Customers who are uncertain about size, length, fit or product details should contact Bashariya before confirming the order.

16. CONDITION OF RETURNED PRODUCTS

To qualify for return or exchange, the product must be:

  • Completely unused;

  • Unworn, except for a careful indoor fit check;

  • Unwashed;

  • Unaltered;

  • Unstitched further;

  • Unstained;

  • Undamaged;

  • Free from perfume;

  • Free from deodorant;

  • Free from makeup;

  • Free from body odour;

  • Free from smoke;

  • Free from dust, pet hair or other contamination;

  • Returned with all original tags attached;

  • Returned with its original packaging;

  • Returned with all accessories and complimentary products; and

  • In a condition suitable for resale.

A returned product may be rejected if it shows signs of:

  • Wearing;

  • Washing;

  • Alteration;

  • Stretching;

  • Damage;

  • Stains;

  • Makeup;

  • Perfume;

  • Body odour;

  • Missing tags;

  • Missing packaging;

  • Missing accessories;

  • Missing complimentary products; or

  • Careless or unsuitable packing.

If a returned product fails inspection, no return, exchange or refund will be approved.

The customer may be required to pay courier charges if a rejected product has to be sent back to them.

17. ONLY ONE EXCHANGE

Only one approved exchange per eligible product will normally be permitted.

An exchange will ordinarily be allowed only for another eligible size or eligible length of the same article or design.

The replacement must remain within:

  • Size Small to 2XL; and

  • Length 56 or 58 inches.

If the customer requests a special size, special length or customization during the exchange, the replacement will become non-returnable and non-exchangeable.

An exchanged product will be treated as final sale and cannot be returned or exchanged again, except where the exchanged product itself is verified to be defective, damaged, incorrect or materially different from the approved exchange.

All exchanges are subject to product availability and production feasibility.

DEFECTIVE, DAMAGED, MISSING OR INCORRECT PRODUCTS

18. ELIGIBLE PRODUCT-RELATED CLAIMS

A customer may submit a claim where:

  • A different product was delivered;

  • A different size from the confirmed order was delivered;

  • A different length from the confirmed order was delivered;

  • The product arrived damaged;

  • The product has a genuine manufacturing defect;

  • A paid item is missing from the parcel;

  • The delivered quantity is incorrect; or

  • The product is materially different from the confirmed order or product description.

After inspection and verification, Bashariya may provide an appropriate:

  • Repair;

  • Correction;

  • Replacement;

  • Exchange; or

  • Refund.

The appropriate remedy will depend on the nature of the verified issue, product availability and applicable law.

19. PARCEL-OPENING VIDEO IS MANDATORY

A clear and complete parcel-opening video is mandatory as proof for every claim involving:

  • A manufacturing defect;

  • Transit damage;

  • A missing item;

  • A wrong product;

  • A wrong size;

  • A wrong length;

  • An incorrect quantity;

  • Parcel tampering; or

  • Any product condition claimed to have existed at the time of delivery.

The video must:

  1. Begin before the parcel is opened;

  2. Clearly show the sealed parcel from all sides;

  3. Clearly show the courier label and order details;

  4. Be recorded continuously without cuts, pauses or edits;

  5. Show the parcel being opened;

  6. Show every product being removed;

  7. Show the product tags;

  8. Show the complete product; and

  9. Clearly show the alleged defect, damage, shortage or incorrect item.

The product must be shown immediately after opening and before it is worn, washed, altered, repaired or used.

If the alleged defect cannot be fully shown during the initial opening, the customer must provide:

  • The complete parcel-opening video; and

  • Additional clear photographs or videos showing the defect.

An edited, incomplete, interrupted, unclear or post-opening-only video will not ordinarily be accepted as valid proof.

A claim submitted without the required parcel-opening video may be rejected, subject to applicable law.

20. CLAIM REPORTING PERIOD

Claims involving a wrong product, wrong size, wrong length, transit damage, missing item, incorrect quantity, tampered parcel or visible defect must be reported within 48 hours of delivery.

Any other visible manufacturing-defect claim must be reported within three calendar days from delivery.

The customer must provide:

  • Order ID;

  • Customer name;

  • Registered mobile number;

  • Delivery date;

  • Complete parcel-opening video;

  • Clear photographs;

  • Additional defect video, where required;

  • Photographs of the product tags; and

  • A written description of the issue.

Submitting a claim does not mean that it has been approved.

21. WHAT IS NOT NORMALLY CONSIDERED A DEFECT

The following will not ordinarily be treated as manufacturing defects:

  • Minor removable threads;

  • Packaging creases;

  • Fold marks;

  • Minor washable marks;

  • Slight fabric-texture variation;

  • Minor variations in handmade or stitched work;

  • Slight shade variation caused by lighting, photography or screen settings;

  • Minor variation in embroidery or embellishment placement; and

  • A reasonable tailoring or measurement variation of up to approximately one inch.

Bashariya will consider the nature and seriousness of the issue before making a final decision.

RETURN AND CLAIM PROCEDURE

22. HOW TO REQUEST A RETURN, EXCHANGE OR DEFECT CLAIM

The customer must contact Bashariya before sending any product.

Telephone or WhatsApp

+91 9891136261
+91 8447836261

Email

support@bashariya.com
orders@bashariya.com
care@bashariya.com

The request must include:

  • Order ID;

  • Customer name;

  • Registered mobile number;

  • Delivery date;

  • Reason for the request;

  • Clear photographs;

  • Complete parcel-opening video for defect-related claims;

  • Additional defect video, where required; and

  • Photographs of the product tags.

Bashariya will review the request and inform the customer whether the product may be sent for inspection.

Products must not be returned without authorization.

Unauthorized return parcels or Cash on Delivery return parcels may be refused.

23. RETURNING THE PRODUCT

After receiving return authorization, the customer must:

  1. Pack the product safely in its original packaging;

  2. Include all tags, accessories, complimentary products and invoice;

  3. Send the parcel through a traceable courier service or India Post;

  4. Write “Not for Sale” or “Defective Goods Return” on the outer package where applicable; and

  5. Share the courier tracking details with Bashariya.

The parcel must be dispatched within the period stated in the return authorization.

Delayed dispatch may result in withdrawal of the authorization.

24. RETURN AND EXCHANGE SHIPPING CHARGES

For an approved return or exchange that is not caused by a verified Bashariya error:

  • The customer must pay the return courier charges;

  • The customer must pay exchange re-shipping charges;

  • Original shipping charges are non-refundable;

  • COD handling charges are non-refundable; and

  • Express or special-delivery charges are non-refundable.

Where Bashariya verifies that the product was incorrect, damaged during transit, genuinely defective or materially misdescribed, Bashariya will provide an appropriate remedy and bear or reimburse reasonable standard shipping costs where applicable.

Premium, express or unusually high courier charges will not be reimbursed unless Bashariya approved them before dispatch.

INSPECTION AND APPROVAL

25. INSPECTION AFTER RECEIPT

Receiving a returned parcel does not mean that the return, exchange, replacement or refund has been approved.

After receiving the product, Bashariya will inspect:

  • Product identity;

  • Product size and length;

  • Confirmed order details;

  • Product condition;

  • Original tags;

  • Original packaging;

  • Signs of use;

  • Signs of washing or alteration;

  • Stains, perfume or odour;

  • Missing accessories;

  • Missing complimentary products;

  • The reported defect;

  • Parcel-opening video;

  • Customer photographs and videos; and

  • Other relevant evidence.

Bashariya will determine whether the product qualifies based on:

  • The returned product;

  • Order records;

  • Confirmation-call records;

  • Customer messages;

  • Product measurements;

  • Photographs;

  • Videos; and

  • Other supporting evidence.

A request may be rejected where:

  • The product fails inspection;

  • The request was submitted late;

  • The product is customized or non-returnable;

  • The product has been used, washed, altered or damaged;

  • Tags, packaging, accessories or complimentary products are missing;

  • The parcel-opening video is missing or insufficient for a defect claim;

  • The evidence does not support the claim;

  • The returned product is different from the product supplied by Bashariya; or

  • The issue resulted from customer misuse or improper handling.

If a request is rejected, the customer may be required to pay courier charges to have the product sent back.

All decisions remain subject to applicable consumer law.

EXCHANGE TIMELINE

26. PROCESSING AN APPROVED EXCHANGE

After the returned product has been received, inspected and approved, preparation and dispatch of the replacement may take up to 10 working days.

Courier transit time will be additional.

The exchange timeline may vary depending on:

  • Product availability;

  • Size availability;

  • Length availability;

  • Fabric availability;

  • Production workload; and

  • Courier service.

The customer must pay applicable re-shipping charges unless the exchange resulted from a verified Bashariya error or genuine product defect.

REFUND POLICY

27. PROCESSING AN APPROVED REFUND

A refund will not be processed merely because the returned parcel has been delivered to Bashariya.

The product must first be:

  • Received;

  • Opened;

  • Checked;

  • Inspected; and

  • Approved.

Once the return has passed inspection, an approved refund will normally be initiated within 10 working days after inspection and approval.

The refund will ordinarily be issued through the original payment method.

For Partial COD orders, Bashariya may request a verified Indian bank account or UPI ID.

After Bashariya initiates the refund, additional time may be required by the bank, card issuer, UPI provider, wallet or payment gateway.

Bashariya does not control this additional payment-processing period.

28. NON-REFUNDABLE CHARGES

Unless refund of the charge is required because of a verified Bashariya error, genuine defect, transit damage or applicable law, the following charges are non-refundable:

  • COD handling charges;

  • Original shipping charges;

  • Express shipping charges;

  • Return courier charges;

  • Exchange re-shipping charges;

  • Re-delivery charges;

  • Gift-wrapping charges; and

  • Charges for services already completed.

REFUSED AND RETURN-TO-ORIGIN ORDERS

29. REFUSED OR UNDELIVERED ORDERS

An order may become Return to Origin where the customer:

  • Refuses delivery;

  • Does not answer courier calls;

  • Is repeatedly unavailable;

  • Provides an incorrect or incomplete address;

  • Requests cancellation after dispatch;

  • Fails to pay the remaining COD balance; or

  • Fails to collect the parcel from a courier facility.

For refused or undelivered orders:

  • The Partial COD advance may be adjusted against production, shipping and handling expenses;

  • Forward and return courier expenses may be deducted where legally permissible;

  • Re-dispatch will be made only after applicable charges are paid;

  • Bashariya may require full prepaid payment before re-dispatch; and

  • COD may be disabled for future orders.

Refusing delivery is not treated as an approved cancellation or return.

RETURN ABUSE AND FRAUDULENT CLAIMS

30. MISUSE OF THE POLICY

Bashariya may reject or investigate claims involving:

  • Product switching;

  • Returning a product not supplied by Bashariya;

  • Intentional product damage;

  • False defect allegations;

  • Manipulated photographs or videos;

  • Edited parcel-opening videos;

  • Repeated delivery refusal;

  • Repeated return abuse;

  • Missing products or accessories;

  • Chargeback abuse; or

  • Fraudulent conduct.

Bashariya may restrict COD, cancel unprocessed orders or restrict future purchases where there is reasonable evidence of misuse.

CUSTOMER SUPPORT AND GRIEVANCE REDRESSAL

31. BUSINESS AND CONTACT DETAILS

Brand Name:
Bashariya

Legal Business Name:
ARFEENZ LIFESTYLE LLP

Principal Business Address:
274/178, Zakir Nagar, Jamia Nagar, New Delhi – 110025

Customer Support Numbers:
+91 9891136261
+91 8447836261

Customer Support Emails:
support@bashariya.com
orders@bashariya.com
care@bashariya.com

Grievance Officer:
Sanya Arfeen

Designation:
Partner

Grievance Mobile Number:
+91 9354988552

Grievance Email:
care@bashariya.com

Consumer complaints will be acknowledged within 48 hours and addressed within one month from the date of receipt.

CUSTOMER ACKNOWLEDGEMENT

By placing and confirming an order, the customer confirms that they:

  • Have checked the product description;

  • Have checked the size chart;

  • Have confirmed the required size and length;

  • Have confirmed all customization details;

  • Understand that Bashariya will call before accepting and processing the order;

  • Understand that the order is not final until accepted by Bashariya;

  • Understand that garments may require up to 10 working days for preparation and dispatch;

  • Understand that courier transit time is additional;

  • Understand that Partial COD requires an advance of ₹200 or 5% of the total order value, whichever is higher;

  • Understand that an order cannot be cancelled after dispatch;

  • Understand that refusing delivery is not an approved cancellation or return;

  • Understand that only unmodified products in sizes Small to 2XL and lengths 56 or 58 inches may be eligible for return or exchange;

  • Understand that XS and sizes 3XL to 7XL are non-returnable and non-exchangeable;

  • Understand that lengths below 56 inches or above 58 inches are non-returnable and non-exchangeable;

  • Understand that customer-requested modifications make the product non-returnable and non-exchangeable;

  • Understand that eligible return or exchange requests must be submitted within three calendar days of delivery;

  • Understand that a complete parcel-opening video is mandatory for a defect, damage, shortage, wrong-item or similar claim;

  • Understand that return shipping and exchange re-shipping charges may be payable by the customer;

  • Understand that receiving a returned parcel does not mean that the request has been approved;

  • Agree that every returned product must pass Bashariya’s inspection before a return, exchange, replacement or refund is approved;

  • Understand that shipping, COD and related charges may be revised without prior notice; and

  • Understand that Bashariya reserves the right to accept, refuse, place on hold or cancel an order.

Nothing in this policy is intended to exclude any consumer right that cannot lawfully be excluded under applicable Indian law.