Cancellation Policy

Last updated: 26 August 2026

Detailed Policy

The points above are the quick version. The detailed terms below explain how the policy works in specific situations.

1. How to Request Cancellation

• To request cancellation, contact Bashariya in writing by WhatsApp at +91 9891136261 or email care@bashariya.com with the order number. A phone call may be used for support, but Bashariya may ask for the cancellation request in writing so there is a clear time-stamped record.

2. Cancellation Before Dispatch - Standard Orders

• A customer may request cancellation of a standard non-customised order before the parcel is dispatched.
• If a ₹300 COD advance was paid and the standard order has not been dispatched, the advance will be refunded even if the garment has already been prepared.
• For prepaid standard orders cancelled before dispatch, the eligible amount paid will normally be refunded.

3. Cancellation After Dispatch

• Once the parcel has been dispatched, normal cancellation is not accepted because forward logistics have already been incurred and the parcel is in the courier network.
• Where the product is otherwise eligible, the customer should accept delivery and then request a return/exchange within the applicable window.
• Deliberately refusing delivery after dispatch is not treated as an approved cancellation and may be handled under the RTO / Failed Delivery Policy.
• Nothing in this section limits a customer's right to return goods or receive a refund where applicable law requires a remedy because goods are defective, deficient or spurious, are not of the characteristics/features advertised or agreed, or are delivered late from an expressly stated or agreed delivery schedule. Any force-majeure exception for late delivery applies only to the extent permitted by law.

4. Customised Orders - Before Production

• A customised order may be cancelled before production begins. Where production has not started and no non-recoverable custom cost has been incurred, the eligible amount paid will normally be refunded.

5. Customised Orders - After Production Starts

• Once the customer has approved the customised specifications in writing and Bashariya has started production or committed non-recoverable material/labour specifically for that order, cancellation becomes restricted.
• Bashariya may retain a reasonable amount corresponding to reasonably demonstrable non-recoverable custom-production loss, including material cut or allocated specifically for the order, tailoring/job-work already committed, embroidery/handwork already started, or loss caused by the item's reduced resaleability.
• Evidence may include the customer's written confirmation, payment records, WhatsApp communication, material purchase/allocation records where available, tailor/job-work communication or payment, and work-in-progress photographs where available.
• Any amount retained is intended to reflect reasonable loss/cost and is not an automatic penalty or automatic forfeiture of the 30% advance.

6. Cancellation by Bashariya

• Bashariya may cancel an order where the product becomes unavailable, the order cannot reasonably be fulfilled, payment is not received/verified, the customer does not complete required confirmation, the address is unserviceable, or there is suspected fraud/misuse.
• Where Bashariya cancels an order for its own operational reasons and the customer is not at fault, Bashariya will not impose a cancellation charge and will refund all amounts actually collected for the unfulfilled order, including any shipping or COD handling charge already collected, where applicable.

7. Refund Timing

• Approved pre-dispatch cancellation refunds are normally initiated within 5 working days after cancellation is approved. The customer's bank, card network, UPI provider or payment gateway may take additional time to reflect the amount.

8. Goodwill Exceptions

• Bashariya may, at its discretion, offer a case-specific goodwill resolution in exceptional situations. A goodwill exception does not amend this policy for other customers, does not create a precedent and does not necessarily constitute an admission of defect or liability.

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Legal & Customer Contact

ARFEENZ LIFESTYLE LLP | LLPIN: AAI-2559 | Registered with limited liability
Registered Office: G-79, Ground Floor, Shaheen Bagh, Abul Fazal Enclave-2, Jamia Nagar, Okhla, New Delhi, South Delhi, Delhi - 110025
Operational / Customer Support Address: 274/178, Zakir Nagar, Jamia Nagar, New Delhi - 110025
Grievance Officer: Tariq Hasan | Designation: Grievance Officer | Phone/WhatsApp: +91 9891136261 | Email: care@bashariya.com
Support Hours: Monday to Saturday, 11 AM to 6 PM

Nothing in this policy limits rights that cannot lawfully be excluded under applicable law.