Cancellation Policy

Last updated: 27 August 2026

Quick Summary

  • Standard orders: Can be cancelled before dispatch.
  • Standard COD advance: If a standard COD order is cancelled before dispatch, the ₹300 advance is refundable even if the garment has already been prepared.
  • Partial COD payment: If a standard non-customised Partial COD order is cancelled before dispatch, the amount already paid online is normally refundable.
  • After dispatch: Normal cancellation is not available. If the product is eligible, accept delivery and use the Return/Exchange process.
  • Customised orders: Can be cancelled before production starts. After production starts, only reasonable, reasonably demonstrable non-recoverable custom-production loss may be retained.
  • Customised advance: The 30% customised-order advance is not automatically forfeited merely because cancellation is requested.
  • Cancellation refund: Approved pre-dispatch cancellation refunds are normally initiated within 5 working days.
  • How to cancel: WhatsApp +91 9891136261 or email care@bashariya.com with your order number.

Detailed Policy

The points above are the quick version. The detailed terms below explain how the policy works in specific situations.

1. How to Request Cancellation

  • To request cancellation, contact Bashariya in writing by WhatsApp at +91 9891136261 or email care@bashariya.com with the order number.
  • A phone call may be used for support, but Bashariya may ask for the cancellation request in writing so there is a clear time-stamped record.

2. Cancellation Before Dispatch - Standard Orders

  • A customer may request cancellation of a standard non-customised order before the parcel is dispatched.
  • If a ₹300 Standard COD advance was paid and the order has not been dispatched, the advance will be refunded even if the garment has already been prepared.
  • If an amount has already been paid online through Partial COD for a standard non-customised order and the order is cancelled before dispatch, the eligible amount paid will normally be refunded.
  • For prepaid standard orders cancelled before dispatch, the eligible amount paid will normally be refunded.
  • Any payment-method or shipping amount actually collected will be handled according to the circumstances of the cancellation and applicable policy. Where Bashariya cancels the order for its own operational reasons and the customer is not at fault, all amounts collected for the unfulfilled order will be refunded.

3. Cancellation After Dispatch

  • Once the parcel has been dispatched, normal cancellation is not accepted because forward logistics have already been incurred and the parcel is in the courier network.
  • Where the product is otherwise eligible, the customer should accept delivery and then request a return or exchange within the applicable window.
  • Deliberately refusing delivery after dispatch is not treated as an approved pre-dispatch cancellation and may be handled under the RTO / Failed Delivery Policy.
  • Nothing in this section limits a customer's right to return goods or receive a refund where applicable law requires a remedy because goods are defective, deficient or spurious, are not of the characteristics or features advertised or agreed, or are delivered late from an expressly stated or agreed delivery schedule. Any force-majeure exception for late delivery applies only to the extent permitted by law.

4. Customised Orders - Before Production

  • A customised order may be cancelled before production begins.
  • Where production has not started and no non-recoverable custom cost has been incurred, the eligible amount paid will normally be refunded.
  • This applies whether the payment was made as a Standard COD advance, Partial COD payment, customised-order advance or full prepaid payment.

5. Customised Orders - After Production Starts

  • Once the customer has approved the customised specifications in writing and Bashariya has started production or committed non-recoverable material or labour specifically for that order, cancellation becomes restricted.
  • Bashariya may retain a reasonable amount corresponding to reasonably demonstrable non-recoverable custom-production loss, including material cut or allocated specifically for the order, tailoring or job-work already committed, embroidery or handwork already started, or loss caused by the item's reduced resaleability.
  • Evidence may include the customer's written confirmation, payment records, WhatsApp or email communication, material purchase or allocation records where available, tailor or job-work communication or payment, and work-in-progress photographs where available.
  • Any amount retained is intended to reflect reasonable cost or loss and is not an automatic penalty or automatic forfeiture of the 30% customised-order advance.
  • If the amount already paid exceeds the reasonably recoverable non-recoverable loss, the eligible remaining balance will be refunded.

6. Cancellation by Bashariya

  • Bashariya may cancel an order where the product becomes unavailable, the order cannot reasonably be fulfilled, payment is not received or verified, the customer does not complete required confirmation, the address is unserviceable, or there is suspected fraud or misuse.
  • Where Bashariya cancels an order for its own operational reasons and the customer is not at fault, Bashariya will not impose a cancellation charge and will refund all amounts actually collected for the unfulfilled order, including any shipping or COD handling charge already collected, where applicable.

7. Refund Timing

  • Approved pre-dispatch cancellation refunds are normally initiated within 5 working days after cancellation is approved.
  • The customer's bank, card network, UPI provider or payment gateway may take additional time to reflect the amount after Bashariya initiates the refund.

8. Goodwill Exceptions

  • Bashariya may, at its discretion, offer a case-specific goodwill resolution in exceptional situations.
  • A goodwill exception does not amend this policy for other customers, does not create a precedent and does not necessarily constitute an admission of defect or liability.

Legal & Customer Contact

ARFEENZ LIFESTYLE LLP
LLPIN: AAI-2559
Registered with limited liability

Registered Office:
G-79, Ground Floor, Shaheen Bagh,
Abul Fazal Enclave-2, Jamia Nagar, Okhla,
New Delhi, South Delhi, Delhi - 110025

Operational / Customer Support Address:
274/178, Zakir Nagar, Jamia Nagar,
New Delhi - 110025

Grievance Officer: Sanya Arfeen
Designation: Grievance Officer
Phone / WhatsApp: +91 9891136261
Email: care@bashariya.com
Support Hours: Monday to Saturday, 11 AM to 6 PM

Nothing in this policy limits rights that cannot lawfully be excluded under applicable law.