Order, Payment & COD Policy

Last updated: 26 August 2026

Detailed Policy

The points above are the quick version. The detailed terms below explain how the policy works in specific situations.

1. Order Acceptance and Verification

• An order placed on bashariya.com is subject to verification and confirmation before processing. Bashariya may contact the customer by phone and/or WhatsApp to confirm the article, size, length, colour where relevant, customisation, delivery details, payment status or any other important order information.
• Bashariya may hold, refuse or cancel an order where information appears incomplete, contradictory, suspicious, technically incorrect, unavailable, or where payment or confirmation requirements are not completed.

2. Order Confirmation

• For standard orders, Bashariya may confirm the order by phone and/or send a written WhatsApp summary so the customer can identify any error in the article, size, length, address or other material details.
• For a standard non-customised order, if the details have already been confirmed and no correction is received within 24 hours after the written summary, Bashariya may proceed on the basis of the confirmed details.
• For customised orders, written confirmation is mandatory before production begins. A WhatsApp text reply or email confirming the final specifications counts as written confirmation. Silence is not treated as written approval for customised specifications.

3. Prepaid Orders

• Eligible prepaid orders receive a 10% prepaid discount on merchandise value through the offer shown at checkout.
• Free-shipping eligibility is calculated on the gross merchandise/cart value before the 10% prepaid discount is applied.
• A prepaid order may still be held for clarification if important size, length, customisation, address or product details are unclear.

4. COD / Partial COD Orders

• COD is offered subject to serviceability, customer history, order value, product type and Bashariya's risk checks.
• A ₹99 COD handling charge applies to COD / Partial COD orders. This is a separate payment-method service charge and is not the same as the shipping charge or COD advance.
• A normal non-customised COD order is processed only after a minimum ₹300 advance is received. The ₹300 is part-payment against the order value and is deducted from the final balance; the customer pays only the remaining balance on delivery.
• During confirmation, Bashariya may offer the customer an option to convert the order to full prepaid. If the order remains eligible for the prepaid offer at that time, the applicable prepaid discount will be applied and the COD handling charge will be removed.
• If the required COD advance is not received within the confirmation period communicated by Bashariya, the order may be cancelled.

5. Customised Orders

• Any size, length, design option or modification specifically marked 'Customised' on the product page, or any customer-requested alteration beyond the standard product configuration, is treated as a customised order.
• Customised COD orders require a minimum 30% advance before production. Customised prepaid orders require full payment.
• Production begins only after the required payment and written confirmation of the final specifications are received.

6. Official Payment Channels

• Customers should pay only through bashariya.com/Cashfree, an official Bashariya payment link, or official bank details of ARFEENZ LIFESTYLE LLP.
• Bashariya does not authorise staff members to collect payments into personal accounts or unrelated third-party UPI IDs. Any suspicious payment request should be reported to Bashariya Customer Support.
• Refunds, where approved, are processed through the original payment gateway/source where feasible or from the official ARFEENZ LIFESTYLE LLP bank account.

7. Payment Methods, Security, Charges and Chargebacks

• Available prepaid payment methods are those displayed at checkout and may include UPI, cards, net banking and other methods enabled by Cashfree or the payment provider shown at checkout. COD / Partial COD is available only where the order is eligible under this Policy.
• Online payments are processed through Cashfree or another payment provider identified at checkout using that provider's payment infrastructure. Bashariya does not need to receive or store full card or UPI credentials in order to fulfil an order.
• Before final order confirmation, the checkout should display the total amount payable together with the applicable breakdown of product value, discounts, shipping, COD handling charge and taxes/other charges where applicable.
• Bashariya does not currently offer subscription or regular recurring-payment plans, so cancellation of regular recurring payments is not applicable to ordinary Bashariya orders.
• Chargeback or payment-dispute options, where available, are governed by the customer's issuing bank, payment network and/or payment provider. A customer may contact Bashariya first for an order or payment issue without giving up any lawful chargeback/dispute right. Cashfree customer transaction support is available through https://www.cashfree.com/support/.

8. Payment Failures and Duplicate Payments

• If a payment appears deducted but the order is not confirmed, contact Bashariya with the transaction reference. Payment status will be verified before any second payment or refund is processed.
• Any duplicate payment confirmed as received by Bashariya will be refunded after verification.

9. COD Restrictions and Misuse

• Bashariya may restrict COD, require a higher advance, require full prepaid payment, or cancel an order where there is a verified history of repeated refusal, customer-caused RTO, payment misuse, suspicious activity or materially false information.
• Such restrictions are applied for operational and fraud-prevention reasons and do not affect rights that cannot lawfully be excluded.

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Legal & Customer Contact

ARFEENZ LIFESTYLE LLP | LLPIN: AAI-2559 | Registered with limited liability
Registered Office: G-79, Ground Floor, Shaheen Bagh, Abul Fazal Enclave-2, Jamia Nagar, Okhla, New Delhi, South Delhi, Delhi - 110025
Operational / Customer Support Address: 274/178, Zakir Nagar, Jamia Nagar, New Delhi - 110025
Grievance Officer: Tariq Hasan | Designation: Grievance Officer | Phone/WhatsApp: +91 9891136261 | Email: care@bashariya.com
Support Hours: Monday to Saturday, 11 AM to 6 PM

Nothing in this policy limits rights that cannot lawfully be excluded under applicable law.