Order, Payment & COD Policy

Last updated: 26 August 2026

Quick Summary

  • Prepaid: 10% discount on eligible prepaid orders through the prepaid offer shown at checkout.
  • Standard COD – orders up to ₹5,000: A ₹99 COD handling charge applies. A minimum ₹300 advance is required after order confirmation before processing. This advance is part-payment against the order value, not an extra fee.
  • Partial COD – orders from ₹5,001 to ₹20,000: 10% of the order value is payable online at checkout and the remaining balance is paid on delivery.
  • Orders above ₹20,000: COD / Partial COD is not available. The order must be prepaid.
  • Customised COD / Partial COD: A minimum total advance of 30% is required before production. Any Partial COD amount already paid online will count towards this advance.
  • Customised prepaid: Full payment is required before production.
  • Customised orders: Final size, length, design and other customisation details must be confirmed in writing by WhatsApp or email before production starts.
  • Payments: Pay only through bashariya.com/Cashfree, an official Bashariya payment link, or the official ARFEENZ LIFESTYLE LLP bank account.

Detailed Policy

The points above are the quick version. The detailed terms below explain how the policy works in specific situations.

1. Order Acceptance and Verification

  • An order placed on bashariya.com is subject to verification and confirmation before processing. Bashariya may contact the customer by phone and/or WhatsApp to confirm the article, size, length, colour where relevant, customisation, delivery details, payment status or any other important order information.
  • Bashariya may hold, refuse or cancel an order where information appears incomplete, contradictory, suspicious, technically incorrect or unavailable, or where payment or confirmation requirements are not completed.

2. Order Confirmation

  • For standard orders, Bashariya may confirm the order by phone and/or send a written WhatsApp summary so the customer can identify any error in the article, size, length, address or other material details.
  • For a standard non-customised order, if the details have already been confirmed and no correction is received within 24 hours after the written summary, Bashariya may proceed on the basis of the confirmed details.
  • For customised orders, written confirmation is mandatory before production begins. A WhatsApp text reply or email confirming the final specifications counts as written confirmation. Silence is not treated as written approval for customised specifications.

3. Prepaid Orders

  • Eligible prepaid orders receive a 10% prepaid discount on merchandise value through the prepaid offer shown at checkout.
  • The prepaid discount is not necessarily applied automatically. Where an offer is displayed, the customer may need to select or apply the offer before completing payment.
  • Free-shipping eligibility is calculated on the gross merchandise/cart value before the 10% prepaid discount is applied.
  • A prepaid order may still be held for clarification if important size, length, customisation, address or product details are unclear.

4. COD / Partial COD Orders

  • COD / Partial COD availability depends on order value, serviceability, customer history, product type and Bashariya's risk checks.
  • For eligible orders up to ₹5,000: Standard COD is available with a ₹99 COD handling charge.
  • A normal non-customised Standard COD order is processed only after a minimum ₹300 advance is received following order confirmation. The ₹300 is part-payment against the order value and is deducted from the final balance. The customer pays only the remaining balance on delivery.
  • For eligible orders from ₹5,001 to ₹20,000: Partial COD applies. The customer pays 10% of the order value online at checkout and the remaining balance is payable on delivery.
  • The ₹99 Standard COD handling charge does not currently apply to Partial COD orders in the ₹5,001 to ₹20,000 range unless such a charge is specifically displayed at checkout.
  • For orders above ₹20,000: COD / Partial COD is not available and the order must be prepaid.
  • During confirmation, Bashariya may offer an eligible COD / Partial COD customer the option to convert the order to full prepaid. Where an applicable prepaid offer is available, the relevant discount may be applied in accordance with the offer terms displayed at checkout or communicated through an authorised Bashariya payment link.
  • If any required COD advance or other required payment is not received within the confirmation period communicated by Bashariya, the order may be cancelled.

5. Customised Orders

  • Any size, length, design option or modification specifically marked Customised on the product page, or any customer-requested alteration beyond the standard product configuration, is treated as a customised order.
  • Customised COD / Partial COD orders, where COD / Partial COD is available, require a minimum total advance of 30% before production begins.
  • If an amount has already been paid online through Partial COD, that amount will count towards the required 30% advance. Bashariya may collect the remaining amount needed to complete the 30% advance before production begins.
  • Customised prepaid orders require full payment before production.
  • Production begins only after the required payment and written confirmation of the final specifications are received.

6. Official Payment Channels

  • Customers should pay only through bashariya.com/Cashfree, an official Bashariya payment link, or official bank details of ARFEENZ LIFESTYLE LLP.
  • Bashariya does not authorise staff members to collect payments into personal accounts or unrelated third-party UPI IDs. Any suspicious payment request should be reported to Bashariya Customer Support.
  • Refunds, where approved, are processed through the original payment gateway/source where feasible or from the official ARFEENZ LIFESTYLE LLP bank account.

7. Payment Methods, Security, Charges and Chargebacks

  • Available prepaid payment methods are those displayed at checkout and may include UPI, cards, net banking, wallets and other methods enabled by Cashfree or the payment provider shown at checkout.
  • COD / Partial COD is available only where the order is eligible under this Policy and where the option is displayed at checkout.
  • Online payments are processed through Cashfree or another payment provider identified at checkout using that provider's payment infrastructure. Bashariya does not need to receive or store full card or UPI credentials in order to fulfil an order.
  • Before final order confirmation, the checkout should display the total amount payable together with the applicable breakdown of product value, discounts, shipping, COD handling charge and taxes or other charges where applicable.
  • Bashariya does not currently offer subscription or regular recurring-payment plans, so cancellation of regular recurring payments is not applicable to ordinary Bashariya orders.
  • Chargeback or payment-dispute options, where available, are governed by the customer's issuing bank, payment network and/or payment provider. A customer may contact Bashariya first for an order or payment issue without giving up any lawful chargeback or dispute right.
  • Cashfree customer transaction support is available at Cashfree Support.

8. Payment Failures and Duplicate Payments

  • If a payment appears deducted but the order is not confirmed, contact Bashariya with the transaction reference. Payment status will be verified before any second payment or refund is processed.
  • Any duplicate payment confirmed as received by Bashariya will be refunded after verification.

9. COD Restrictions and Misuse

  • Bashariya may restrict COD, require a higher advance, require full prepaid payment, or cancel an order where there is a verified history of repeated refusal, customer-caused RTO, payment misuse, suspicious activity or materially false information.
  • COD availability may also vary according to order value, delivery serviceability, product type and risk checks.
  • Such restrictions are applied for operational and fraud-prevention reasons and do not affect rights that cannot lawfully be excluded.

Legal & Customer Contact

ARFEENZ LIFESTYLE LLP
LLPIN: AAI-2559
Registered with limited liability

Registered Office:
G-79, Ground Floor, Shaheen Bagh,
Abul Fazal Enclave-2, Jamia Nagar, Okhla,
New Delhi, South Delhi, Delhi - 110025

Operational / Customer Support Address:
274/178, Zakir Nagar, Jamia Nagar,
New Delhi - 110025

Grievance Officer: Sanya Arfeen
Designation: Grievance Officer
Phone / WhatsApp: +91 9891136261
Email: care@bashariya.com
Support Hours: Monday to Saturday, 11 AM to 6 PM

Nothing in this policy limits rights that cannot lawfully be excluded under applicable law.