Exchange Policy

Last updated: 26 August 2026

Quick Summary

  • Exchange request window: 3 calendar days from delivery for eligible products.
  • One exchange cycle: One voluntary return/exchange cycle per order/product.
  • Shipping: For a voluntary exchange, the customer pays both the return courier and the re-dispatch shipping for the replacement.
  • Replacement choice: Choose another eligible size or another eligible product, subject to availability.
  • Higher-priced replacement: Customer pays the difference before dispatch.
  • Lower-priced replacement: Eligible balance is issued as 3-month Bashariya store credit.
  • Bashariya-fault exchange: Reasonable return/replacement logistics are handled under the defect policy.

Detailed Policy

The points above are the quick version. The detailed terms below explain how the policy works in specific situations.

1. How to Request an Exchange

  • To request an exchange, send the order number, product and requested replacement in writing by WhatsApp at +91 9891136261 or email care@bashariya.com within the applicable exchange window.
  • Do not send the product back until Bashariya confirms the return instructions/address.

2. Exchange Eligibility

  • A non-defective eligible product may be exchanged if the request is made within 3 calendar days from delivery and the product meets all return-condition requirements.
  • The merchandise/cart-subtotal, customised-product, fragrance/no-return and final-sale restrictions in the Return & Refund Policy also apply to exchanges.

3. One Exchange / Return Cycle

  • Bashariya allows one voluntary return/exchange cycle per order/product. After a product has been exchanged once, a further preference-based exchange/return for the replacement is normally not accepted.

4. Choosing the Replacement

  • Subject to availability and eligibility, the customer may choose a different size of the same article or another product.
  • If the replacement is more expensive, the customer must pay the price difference before dispatch.
  • If the replacement is less expensive, the eligible balance is issued as Bashariya store credit rather than cash.

5. Shipping Cost for Voluntary Exchange

  • For an exchange requested due to preference, fit or customer selection, the customer arranges/pays the return courier and also bears the applicable re-dispatch shipping cost for the replacement.
  • Where the exchange is required because Bashariya supplied a verified defective, damaged or wrong product, reasonable return/replacement logistics will be handled as provided in the defect policy.

6. Product Condition

  • The product must be unused, unworn except for an indoor fit check, unwashed, unaltered, clean, odour-free and returned with original tags, packaging and supplied accessories.
  • Products showing makeup, perfume, deodorant, body odour, stains, dirt, smoke smell, alteration or other signs of wear may be rejected.

7. Availability

  • An exchange depends on stock/material availability. If the requested replacement cannot be supplied, Bashariya may offer another eligible product or store credit.

8. Store Credit on Exchange Balance

  • Any eligible balance issued as store credit is valid for 3 months, non-transferable, usable only on bashariya.com and not redeemable for cash.

Legal & Customer Contact

ARFEENZ LIFESTYLE LLP | LLPIN: AAI-2559 | Registered with limited liability
Registered Office: G-79, Ground Floor, Shaheen Bagh, Abul Fazal Enclave-2, Jamia Nagar, Okhla, New Delhi, South Delhi, Delhi - 110025
Operational / Customer Support Address: 274/178, Zakir Nagar, Jamia Nagar, New Delhi - 110025
Grievance Officer: Tariq Hasan | Designation: Grievance Officer | Phone/WhatsApp: +91 9891136261 | Email: care@bashariya.com
Support Hours: Monday to Saturday, 11 AM to 6 PM

Nothing in this policy limits rights that cannot lawfully be excluded under applicable law.