Refund policy

Last updated: 26 August 2026

Detailed Policy

The points above are the quick version. The detailed terms below explain how the policy works in specific situations.

1. How to Request a Return

• To initiate a return, send the order number and reason in writing by WhatsApp at +91 9891136261 or email care@bashariya.com within the applicable return window.
• Do not ship the product back until Bashariya confirms the return instructions/address.

2. Voluntary Return Window

• For an eligible non-defective product, a return request must be raised within 3 calendar days from delivery.
• A voluntary return includes cases such as change of mind, fit preference, choosing the wrong size, not liking the look, or subjective preference where the product was supplied correctly and materially as described.

3. Low-Value Orders

• If the merchandise/cart subtotal is ₹999 or less, the order is not eligible for voluntary return, refund, exchange or store credit.
• For this rule, the threshold applies to the order's merchandise/cart subtotal, not automatically to each individual item's price. Shipping charges and COD handling charges are excluded from the threshold, and the 10% prepaid-payment discount does not by itself change return eligibility. An item priced below ₹999 inside an order whose merchandise/cart subtotal is above ₹999 may still be eligible if all other conditions are met.
• This voluntary-return limitation does not remove rights that cannot lawfully be excluded for genuine defects, wrong items or material misdescription.

4. Non-Returnable Products

• Fragrances and any product clearly marked 'No Return', 'Non-Returnable' or equivalent on the product page are not eligible for preference-based return/refund/exchange/store credit regardless of order value.
• A general sale/discount badge does not automatically make a product non-returnable. A product is treated as final sale only when that restriction is clearly disclosed before purchase.

5. Customised Products

• Products marked 'Customised', or products altered to customer-specific size, length or design requirements, are not eligible for voluntary preference-based return/refund/exchange after production because they are prepared specifically for the customer.
• Genuine defect/wrong-item rights remain subject to the separate defect policy and applicable law.

6. Condition of Returned Products

• Returned merchandise must be unused, unworn except for a careful indoor fit check, unwashed, unaltered and in resalable condition.
• Original tags, packaging, accessories and complimentary items supplied with the product must be returned where applicable.
• A return may be refused if the product shows makeup, perfume, deodorant, body odour, stains, dirt, smoke smell, pet hair, damage, washing, alteration, prolonged wear or another condition that prevents resale.

7. Return Courier and Original Charges

• For a preference-based voluntary return, the customer must arrange and pay the return courier unless Bashariya specifically agrees otherwise.
• After the customer has already borne the return courier, Bashariya will not make an additional deduction for Bashariya's original outward courier cost from the eligible merchandise value.
• Any shipping charge or COD handling charge actually paid on the original order is normally non-refundable for a voluntary preference-based return. This does not apply where a full refund of such charges is required because of a verified Bashariya-fault claim or applicable law.

8. Resolution - Exchange or Store Credit

• Approved voluntary returns are ordinarily resolved through exchange or Bashariya store credit rather than cash refund.
• The customer may choose between an eligible exchange and store credit, subject to product availability and the Exchange Policy.
• Store credit is issued for the eligible merchandise amount actually paid after applicable discounts, subject to inspection.

9. Store Credit Terms

• Store credit is valid for 3 months from the date of issue.
• It is non-transferable, usable only on bashariya.com and cannot be redeemed for cash.
• Store credit may be used toward another eligible purchase, subject to the website's checkout and promotional conditions at that time.

10. Cash Refunds

• Cash/payment-source refunds are generally reserved for approved cancellations, genuine defect/wrong/missing-item resolutions, duplicate payments, non-delivery cases or other situations where a refund is required or approved.
• Where a full refund is due because Bashariya supplied a verified defective, wrong or materially misdescribed product, Bashariya cancelled an order for its own reasons, qualifying late delivery gives rise to a refund remedy, or applicable law otherwise requires a full refund, applicable original shipping and COD handling charges actually paid by the customer will also be refunded.
• Where a refund is approved after a returned product must be inspected, Bashariya aims to process it within 10 working days after the returned product is received, inspected and approved.
• Refunds are made through Cashfree/original payment source where feasible or from the official ARFEENZ LIFESTYLE LLP bank account.

11. Inspection

• Receiving a returned parcel does not automatically mean the return is approved. Bashariya may inspect the product, packaging, tags, accessories and condition before issuing exchange/store credit/refund.
• If the product does not satisfy the return conditions, the requested resolution may be refused, subject to applicable law.

12. Goodwill Exceptions

• Bashariya may, at its discretion, offer a case-specific goodwill resolution in exceptional situations.
• A goodwill exception does not amend this policy for other customers, does not create a precedent and does not necessarily constitute an admission of defect or liability.

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Legal & Customer Contact

ARFEENZ LIFESTYLE LLP | LLPIN: AAI-2559 | Registered with limited liability
Registered Office: G-79, Ground Floor, Shaheen Bagh, Abul Fazal Enclave-2, Jamia Nagar, Okhla, New Delhi, South Delhi, Delhi - 110025
Operational / Customer Support Address: 274/178, Zakir Nagar, Jamia Nagar, New Delhi - 110025
Grievance Officer: Tariq Hasan | Designation: Grievance Officer | Phone/WhatsApp: +91 9891136261 | Email: care@bashariya.com
Support Hours: Monday to Saturday, 11 AM to 6 PM

Nothing in this policy limits rights that cannot lawfully be excluded under applicable law.