Shipping & Delivery Policy

Last updated: 26 August 2026

Detailed Policy

The points above are the quick version. The detailed terms below explain how the policy works in specific situations.

1. Shipping Charges

• Orders with a gross merchandise/cart value below ₹3,000 are charged ₹149 for Standard Shipping.
• Orders with a gross merchandise/cart value of ₹3,000 or more receive Free Standard Shipping.
• Free Standard Shipping means the shipping charge is waived. The ₹99 COD handling charge, where applicable, is a separate payment-method service charge and is not a shipping charge.
• The free-shipping threshold is calculated on the gross merchandise/cart value before the 10% prepaid discount is applied.

2. Standard Shipping

• Bashariya may select the courier partner and suitable standard service mode, including surface or air, depending on destination, serviceability, product, operational cost and delivery requirements.
• A customer requesting a special express/priority service may be asked to pay an additional amount where such service is available.

3. Preparation and Dispatch

• Most normal garments are prepared and dispatched within approximately 3-5 working days after successful order confirmation and completion of any required payment/advance.
• Handwork, embroidery, specially prepared or more labour-intensive garments may require approximately 10-12 working days before dispatch.
• These are preparation/dispatch estimates, not guaranteed delivery dates. Courier transit starts after dispatch.

4. Courier Transit and Delays

• Transit time depends on delivery location, courier serviceability, weather, strikes, public holidays, remote-area movement, regulatory checks and other events outside Bashariya's reasonable control.
• Bashariya will assist with courier follow-up where reasonably possible, but a courier delay by itself does not automatically mean the parcel is lost. Where goods are delivered late from an expressly stated or agreed delivery schedule, Bashariya will provide the return, refund or other remedy required by applicable law, except where the delay resulted from force majeure to the extent permitted by law.

5. Address and Contact Details

• Customers must provide a complete and accurate delivery address, PIN code, mobile number and any useful landmark.
• An alternate phone number may be requested and is strongly recommended where available, but it is optional. If provided, the customer should ensure the alternate contact person has consented to receiving delivery-related communication.
• Address changes after dispatch may not be possible. Any approved change may delay delivery or involve additional courier cost.

6. Delivery Attempts and Non-Delivery

• Courier partners may attempt delivery according to their own operational process. Bashariya does not guarantee a fixed number of courier attempts.
• If Bashariya receives an NDR/unreachable/refusal update, the team may contact the customer by phone and/or WhatsApp to help complete delivery.
• A courier status such as 'unreachable' is not automatically treated as customer fault. Bashariya may review courier records together with its own call/message history.

7. Marked Delivered but Not Received

• If tracking shows 'Delivered' but the customer has not received the parcel, the customer should report the issue as soon as possible, preferably within 48 hours of the tracking status changing to Delivered, and ordinarily within 30 calendar days from the date shown as delivered by the courier so that courier evidence can be investigated promptly. A later complaint will not be rejected solely because this operational reporting period has passed where applicable law or the circumstances require otherwise.
• Bashariya may investigate with the courier for approximately 5-10 working days. During investigation, an immediate refund or replacement is not guaranteed.
• If the courier cannot provide credible proof of delivery, Bashariya may offer a replacement or refund. If credible proof of delivery exists, the claim may be assessed or rejected on the available evidence, subject to applicable law.

8. Domestic Shipping Only

• Bashariya currently offers domestic shipping within India only. International shipping, when introduced, will be governed by a separate policy.

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Legal & Customer Contact

ARFEENZ LIFESTYLE LLP | LLPIN: AAI-2559 | Registered with limited liability
Registered Office: G-79, Ground Floor, Shaheen Bagh, Abul Fazal Enclave-2, Jamia Nagar, Okhla, New Delhi, South Delhi, Delhi - 110025
Operational / Customer Support Address: 274/178, Zakir Nagar, Jamia Nagar, New Delhi - 110025
Grievance Officer: Tariq Hasan | Designation: Grievance Officer | Phone/WhatsApp: +91 9891136261 | Email: care@bashariya.com
Support Hours: Monday to Saturday, 11 AM to 6 PM

Nothing in this policy limits rights that cannot lawfully be excluded under applicable law.