Terms of Service

Last updated: 26 August 2026

Quick Summary

  • Who operates the site: bashariya.com is operated by ARFEENZ LIFESTYLE LLP, LLPIN AAI-2559.
  • Order acceptance: Placing an order does not guarantee acceptance. Orders are subject to availability, verification, payment/advance, serviceability and confirmation.
  • Product/order details: Customers must provide accurate contact/delivery information and review size, length, customisation and other selected options.
  • Pricing errors: Obvious technical/typographical pricing errors may be corrected or the order cancelled/refunded, subject to applicable law.
  • Policies: The separate payment, shipping, cancellation, return, exchange, defect, customised-order, RTO, privacy and grievance policies form part of these Terms.
  • Consumer rights: Nothing in these Terms removes rights that cannot lawfully be excluded.
  • Law / disputes: Indian law applies. Any Delhi jurisdiction wording remains subject to a consumer’s right to approach the competent consumer commission or other statutory authority.

Detailed Policy

The points above are the quick version. The detailed terms below explain how the policy works in specific situations.

1. Operator and Acceptance

  • bashariya.com is operated by ARFEENZ LIFESTYLE LLP, LLPIN AAI-2559. Use of the website is subject to these Terms. When a customer affirmatively places an order through the checkout or otherwise affirmatively accepts these Terms, the customer agrees to the purchase-related Terms and customer-facing policies incorporated by reference, subject to applicable law.

2. Eligibility and Customer Information

  • Customers must be legally capable of entering into the transaction and must provide accurate, complete and current order, contact and delivery information.
  • Customers are responsible for reviewing selected size, length, customisation and other product options before confirming the order.

3. Orders and Contract Formation

  • Submitting an order does not guarantee acceptance. An order is subject to availability, payment/advance requirements, serviceability, verification and confirmation.
  • Bashariya may contact the customer to clarify or confirm material order information before processing.

4. Pricing, Discounts and Errors

  • Prices, discounts, shipping and COD charges are displayed subject to the applicable checkout configuration and promotions.
  • If an obvious technical, typographical or pricing error occurs, Bashariya may contact the customer to correct the order or cancel/refund it rather than being required to honour an obviously erroneous price, subject to applicable law.

5. Product Information and Images

  • Bashariya aims to describe products accurately. Reasonable differences in colour, texture, sheen and drape may occur because of screens, lighting, photography, fabric batches and production.
  • Product pages should disclose material information such as fabric, lining, what is included, customisation and relevant preparation time. Nothing in these Terms permits material misdescription. Unless a specific product page expressly offers a separate commercial warranty or guarantee, Bashariya does not provide a separate commercial warranty/guarantee beyond rights and remedies available under applicable law.

6. Intellectual Property

  • Unless otherwise stated, the Bashariya name, website content, product copy, graphics, photographs, videos, designs and other original material are owned by or licensed to Bashariya/ARFEENZ LIFESTYLE LLP and may not be copied, republished or commercially exploited without permission, except as permitted by law.

7. Prohibited Use

  • Customers must not use the website for fraud, unlawful activity, abusive conduct, unauthorised access, malicious code, payment abuse, false claims or deliberate misuse of COD, returns or grievance processes.

8. Third-Party Services

  • Shopify, Cashfree, courier/logistics partners and other service providers may provide parts of the checkout, payment, delivery or website infrastructure. Their independent systems, availability and terms may affect the service.

9. Liability and Force Majeure

  • Bashariya remains responsible for obligations that cannot lawfully be excluded. To the extent permitted by law, Bashariya is not responsible for indirect or consequential loss that was not reasonably foreseeable or for delay/failure caused solely by events outside its reasonable control, such as major courier disruption, natural events, government restrictions or network outages. For any late-delivery remedy under applicable e-commerce law, a force-majeure exception will be applied only to the extent permitted by that law.
  • Nothing in this clause limits liability that cannot lawfully be limited under applicable consumer law.

10. Policies Incorporated by Reference

  • The Order, Payment & COD Policy; Shipping & Delivery Policy; Cancellation Policy; Return & Refund Policy; Exchange Policy; Damaged/Defective/Wrong/Missing Item Policy; Customised Order Policy; RTO/Failed Delivery & Re-dispatch Policy; Privacy Policy and Grievance Redressal Policy form part of the customer-facing terms applicable to relevant transactions.

11. Governing Law and Disputes

  • These Terms are governed by the laws of India.
  • Subject to rights available to consumers before competent consumer commissions and other statutory authorities, courts having jurisdiction in Delhi may have jurisdiction over disputes connected with Bashariya/ARFEENZ LIFESTYLE LLP.

12. Changes

  • Bashariya may update these Terms prospectively. The version applicable to an order is ordinarily the version published/communicated when the order was placed, except where a change is required by law or is expressly agreed.

Legal & Customer Contact

ARFEENZ LIFESTYLE LLP | LLPIN: AAI-2559 | Registered with limited liability
Registered Office: G-79, Ground Floor, Shaheen Bagh, Abul Fazal Enclave-2, Jamia Nagar, Okhla, New Delhi, South Delhi, Delhi - 110025
Operational / Customer Support Address: 274/178, Zakir Nagar, Jamia Nagar, New Delhi - 110025
Grievance Officer: Tariq Hasan | Designation: Grievance Officer | Phone/WhatsApp: +91 9891136261 | Email: care@bashariya.com
Support Hours: Monday to Saturday, 11 AM to 6 PM

Nothing in this policy limits rights that cannot lawfully be excluded under applicable law.